Testimonials

“The focus throughout the tender process was quality and consistency of service that could be offered to the LUPC membership and D-Tech were able to meet all these requirements to become one of our preferred suppliers on this agreement”

"D-Tech understood what our success meant to us."

I like the self service units because they are simple, they’re robust and they work.  And they’ve got to be, if you’re doing high transaction and high volumes, you can’t be having lots and lots of bells and whistles, you’ve got to actually have the basics, that’s nice, and if you can get the basic functionality plus that, wonderful. 

D-Tech won the contract because they were able to demonstrate that they could satisfy our operational needs.  We wanted to have dual security gates because we were unwilling to tag our journals and also because we will have a mixed economy for sometime until the other libraries become RFID libraries.  The additional information given if security is breached was also attractive to us.  We were pleased with the way that D-Tech were able to make the connection with the Talis LMS and the way in which they were able to demonstrate to us that this was possible. "

"The new thermal imaging people counter quite simply offers a very efficient tool for measuring visitor footfall  and the more information we have, the more we can use it to provide a better service for our library visitors".

"Our library staff are really pleased that we have the new counters - they have been waiting a long time for these.  It means counting visitors is one less thing for them to have to think about and frees up their time so they can get on with more important tasks in the libraries".

"The staff at D-Tech were very friendly and helpful, accommodating big changes and delays caused by builders before we could get the system installed.

Since then any initial teething troubles were resolved promptly, my stock losses have fallen considerably and, because it works well in conjunction with eclipse 2, I actually know where my stock is."

" "Cool miss!" - This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. - And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out. (Amanda in the office is brilliant too!)"

"I certainly can recommend them! D-Tech were quick to respond to our needs, and very good at helping me to decide which system we should go with - we previously had a radio frequency system that was on it's last legs! Marvin Crisp came to see us, talked about D-Tech's products, the kind of work involved in replacing our system, measured out the reception area and gave advice about how best to place the system in relation to the rest of the furniture/issue desk/exits. He sent me a map of how it would all look, with all the costings etc and the installation took all of one day, with the minimum of fuss and mess.

In terms of their security tags, the prices were very reasonable and I will be recommending that in the future, we use D-Tech as our main supplier, with (depending on funding) plans to replace some of our other older security systems at other sites."

(Originally sent to Linda Perks - who has now had a system installed)

"The installation process was managed quickly and efficiently and Marvin worked hard to find solutions to problems such as dealing with old barcodes. D-Tech have been quick to respond to calls from the beginning of the tender process through to installation and have been pro-active in checking whether we are happy with the way the system is functioning.’ "